Sinch

Sinch, founded in Stockholm in 2008, offers CPaaS (Communications Platform as a Service) solutions that let businesses integrate SMS, voice, video, and RCS messaging communications directly into their applications and business processes. The platform handles over 700 billion customer interactions per year on behalf of client companies, positioning it as one of the world's leading CPaaS operators. 2025 was a record profitability year for Sinch, with a 35% gross margin and 14% adjusted EBITDA margin, though organic sales declined 3% in the fourth quarter amid a 10% currency headwind. The company generated net sales of SEK 27.1 billion for the year, buying back 8.8% of its shares through SEK 1.5 billion in free cash flow, with financial leverage (net debt/EBITDA) maintained at 1.6x — a strategic choice favouring shareholder returns over aggressive new-growth investment. Regionally, EMEA posted 7% organic gross profit growth, driven mainly by the email product, while APAC showed 3% growth, supported by solid API business performance in Asia. On innovation, Sinch saw 260% growth in RCS volumes in the fourth quarter and was an early adopter of the Model Context Protocol (MCP), positioning itself as communication infrastructure also designed for integration with AI agents. In May 2026, Sinch was named a Leader in Gartner's Magic Quadrant for CPaaS for the fourth consecutive year, confirming its reference position in a mature but continuously transforming market.