Parloa

Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with a precise goal: replacing enterprise call centres with AI agents capable of handling complex voice and text interactions autonomously. The Parloa platform goes beyond simple chatbots: AI agents can manage multi-turn conversations, understand customer intent, access enterprise systems in real time and resolve issues without human intervention. The model targets large companies with high customer service volumes. In January 2026, Parloa closed a $350M Series D led by General Catalyst, tripling its valuation to $3B in just eight months. The company generates over $50M ARR and serves clients including Allianz, Booking.com, SAP and Swiss Life.